Evaluation of Labor Exchange Services in a One-Stop Delivery System Environment

“[T]his study covers four main topics:

•             “How public labor exchanges (PLXs) have partnered with other agencies to establish One-Stop Centers;

•             “How the benefits derived from job-matching services (referrals to jobs openings listed with PLXs) compare to the costs;

•             “How changes in the provision of job-matching services, particularly growing use of automated systems with unsuppressed contact information, affect monitoring performance;

•             “What steps the Employment and Training Administration (ETA) could take to improve performance monitoring” (p.1-2). (Abstractor: Author)

• “The key to effective integration was giving authority to a single manager to unify operations and to develop a team spirit where staff from different agencies worked together to seamlessly deliver services” (p.2). • “Devolving control to local areas greatly diminished use of statewide computerized systems, and increased job development geared to the needs of WIA target groups rather than the general population of job seekers and employers” (p.3). • “The benefits stemming from UI claimants’ reviewing jobs listed with the PLXs and obtaining referrals to those jobs were considerably greater than the costs of providing those services in every state [the authors] studied” (p.5). • “Even under highly conservative assumptions, benefits outstripped costs by more than 20 percent in every state” (p.5). • “More broadly, [the] benefit-cost estimates indicate that each placement boosts claimants’ earnings by as much as $2,500 and reduces UI payments by as much as $850” (p.7). (Abstractor: Author)

• Last Updated:
• Created:
• Resource Publication Date: 2004
• Author(s): Jacobson, Louis; Petta, Ian; Shimshak, Amy; Yudd, Regina
• Organizational Author(s): Westat
• Funding Source: U.S. Department of Labor, Employment and Training Administration
• Resource Availability: Publicly available
• Posted by:
• Posted in: Workforce System Strategies